Returns & refunds

You can request a return within 7 days of receiving your order. Items must be:

• Unused and in the same condition you received them.
• In the original packaging with all tags attached.
• Free of pet hair, odors, or visible wear.

1. Email support@fetchfern.com with your order number and the item(s) you'd like to return.
2. We'll reply within 1 business day with a prepaid return label and instructions.
3. Pack the items securely and drop the package at any U.S. carrier location.
4. Once we receive and inspect the return, your refund is processed within 5–10 business days.

• Refunds are issued to your original payment method (card or PayPal).
• Original shipping charges are non-refundable, but return shipping is on us for orders within the United States.
• Refunds may take 5–10 business days to appear on your statement, depending on your bank.

The fastest way to swap an item is to return the original and place a new order for the size or product you want. Reach out and we'll make sure the new order ships out the moment we receive your return.

• Final-sale and clearance items.
• Personalized or engraved products (ID tags, custom collars).
• Items showing wear, pet hair, or damage from use.
• Anything outside the 7-day window — please contact us anyway and we'll see what we can do.

If something arrives damaged or you received the wrong item, email support@fetchfern.com within 48 hours of delivery with a photo. We'll send a replacement at no cost.

All return questions go to support@fetchfern.com. A real person reads every email.