What we collect
When you shop or sign up with Fetch & Fern, we collect only what we need to fulfill your order and keep your account secure:
- Account details — name, email address, and password.
- Order details — shipping address, billing address, and items purchased.
- Payment details — handled directly by our processors (Stripe and PayPal); we never see or store your full card number.
- Site usage — basic analytics like pages visited and approximate location, used in aggregate to improve the shop.
How we use it
- Processing and shipping your orders within the United States.
- Sending order confirmations, tracking updates, and customer-service replies.
- Marketing emails — only if you've opted in to our newsletter; you can unsubscribe at any time.
- Detecting fraud and securing your account.
Who we share it with
We never sell personal data. We share the minimum needed with:
- Payment processors — Stripe and PayPal, who follow PCI-DSS standards.
- Shipping carriers — to deliver your order to your door.
- Email service providers — for transactional emails and the newsletter you opted into.
Cookies
We use a small number of cookies to keep your cart, your sign-in session, and basic analytics working. You can clear or block them in your browser settings; some shop features may need them to function.
Your rights
You can ask us to:
- Show you the data we hold about you.
- Correct anything inaccurate.
- Delete your account and personal data (we still need to keep order records required by law).
- Unsubscribe from marketing at any time.
Email us at support@fetchfern.com and we'll respond within 5 business days.
Contact
Questions about this policy? Reach out at support@fetchfern.com.