Help
Contact us
Got a question about your order, a product, or a furry friend? We read every message and reply within one business day.
Get in touch
Talk to a real person
A small team of pet-loving humans (and one studio dog) answer every message — no chatbots, no scripted replies.
Email us
The fastest way to reach us is email:
Response time
Monday to Friday, we reply within one business day. Weekend and U.S. holiday messages go out first thing the next business morning.
Where we ship
Fetch & Fern ships to addresses within the United States only — all 50 states and Washington, D.C.
What to include
To help us help you faster, share:
- Your order number (starts with FF-)
- A short description of the issue
- Photos if items arrived damaged
Looking for answers right now?
Most questions are covered in our policies. 7-day returns, standard shipping, and more.